Federation Alliance Limited (FAL) respects the privacy rights of our investors and other organisations with whom we deal (you). FAL is committed to complying with all applicable privacy laws including the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
What personal information do we collect?
The personal information we may collect, hold and/or use about you will depend on the type of product/service you request. Examples of personal information we may collect include, but are not limited to:
- personal identification and contact details
- banking, payment and contribution details
- tax file number
- records of service contacts
- employment details and history.
We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide you the products and services you have requested, provide you with information about other products and services offered by related body corporates or to meet our obligations under applicable Laws (e.g. the Anti-Money Laundering and Counter Terrorist Financing Act (2006) (AML Act).
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access and disclosure. Additional privacy measures are employed to protect any sensitive information. You have the right, where it is lawful and practicable, of remaining anonymous when entering into transactions with FAL. However should you wish to remain anonymous, we may not be able to provide you with our products and services.
Where you provide us with unsolicited personal information which we do not require to deliver products and services to you, such information will be subject to our normal security arrangements for client/shareholder information. Where reasonable to do so, we will not hold unsolicited personal or sensitive information we do not require, however often we are unable to delete such information, particularly where it forms part of correspondence or other interactions that we do need to retain. Deletion in such circumstances is generally not reasonable or practicable.
Personal information records are held for a period considered appropriate to provide you with the product and/or service you require and consistent with applicable laws and the Privacy Act.
Should you cease to be a client/shareholder of FAL, any personal information which we hold about you will be maintained for the relevant periods required by law.
How do we collect and hold your personal information?
In most cases, we collect your personal information directly from you, face to face meetings, application forms or correspondence (written and verbal). However, if this is not practical, we may collect information about you from another person or entity – for example, receiving information from a person to whom you have granted a delegated authority or power of attorney.
Only where it is necessary to do so, we may collect personal information about you that is sensitive. (e.g membership of a professional or trade association). Unless we are required or permitted by law to collect that information, we will obtain your consent. However, if the information relates directly to your ability to meet financial obligations that you owe to us, you are treated as having consented to its collection.
How do we use your information?
We use your information to primarily manage, deliver and administer the products and services you request. Personal information may also be used so that we can offer products and services to you including special offers and discounts (with your consent, and subject to your right to unsubscribe or opt-out) to extend our relationship with you and to develop products and services better suited to your needs. We may also use and analyse your information to meet our obligations under applicable laws, for example the Know Your Customer requirements of the AML Act.
We respect the rights of our client/shareholder to choose the material they want to receive and how they wish to receive it, including by electronic means. You can therefore choose to receive only the materials you want by calling (07) 3188 0808.
Who do we disclose information to?
FAL will only disclose personal information to third parties for the purposes of managing, delivering and administering the product and/or service you require and in accordance with this Policy and applicable laws. For example, we may disclose relevant personal information to:
- agents and brokers (intermediaries) to enable them to efficiently answer enquiries and process transactions
- for legal reasons, disclosure may need to be made to law enforcement agencies, government agencies, courts or external advisers, for example to meet our obligations under the AML Act
- a person acting on your behalf including a financial adviser, trustee, attorney or person to whom you have granted a delegated authority
- service providers engaged to carry out functions on our behalf (e.g. outsourced administration service providers, credit reporting agencies, other financial institutions as required, solicitors, software or IT service vendors and auditors/investigators
- if you have acquired a product through a related body corporate, your personal information may be shared with that related body corporate on a confidential basis
- your financial adviser who in turn may disclose information to superannuation funds, trustees, insurance providers and product issuers for the purpose of giving effect to your financial plan and recommendations made by them
- if a financial adviser has referred you to our products then your details (including ongoing investment and transaction details) may be provided to that financial adviser, the financial adviser’s dealer group, the broker or the organisation for whom they work
- for legal reasons, disclosure may need to be made to law enforcement agencies, regulators, Government agencies, courts or external advisers (e.g. to meet our obligations under the AML Act).
We have systems and processes in place designed to hold your information securely. Only authorised personnel are granted access your information. We also have in place processes designed to identify you when you deal with us by phone, online or face to face. These processes are designed to ensure we only disclose your information to you, or someone properly authorised by you. You need to keep access details like user’s names, passwords and PINs confidential and not share them or leave them somewhere that’s easy for others to access or find.
We use both session cookies and persistent cookies. A session cookie is temporary and is automatically destroyed once your web browser is closed. All of the e-commerce and client/shareholder service functions of our website rely on session cookies. These web pages will not work if session cookies are explicitly blocked or disabled within a web browser. A persistent cookie is a small text file stored on the user’s computer for an extended period of time. Your web browser can be set to reject cookies. If you reject persistent cookies you will still be able to access our website, but may not be able to use certain features or the web service may not recognise you.
We take care to ensure that the personal information you give us on our website is protected. FAL uses a range of security measures to help ensure this security. Our website contains more detailed information on specific privacy and security procedures. Our website contains links to other sites, which are not subject to our privacy standards policies and procedures. You will need to review those websites directly to ascertain their particular privacy policies and practices.
Access and Correction
You have the right to correct your personal information held by us if you believe it to be inaccurate or out of date. We will then amend your records accordingly. If we disagree with the correction, we will advise you of the reasons for doing so and will make a note on your record of this.
You have the right to access your personal information. This can be arranged so by calling (07) 3188 0808 or writing. Your request should include a detailed description of the information required. To ensure information is only disclosed to those entitled to it you may be asked for identification, or in the case of a telephone call asked to answer a series of questions to verify your identity.
If we are unable to provide you with access to your information, we will inform you of the reasons why.
Privacy Enquiries and Complaints
If you have an enquiry or complaint about our information handling practices, please contact us by calling (07) 3188 0808 or alternatively write to:
Federation Alliance Limited
PO Box 2466
Brisbane QLD 4001
You can also contact us if you believe that the privacy of your personal information has been compromised or not adequately protected.
It is our intention to resolve any complaint as quickly as possible and to your satisfaction. If you are not satisfied with the response provided by us, please let us know and our Privacy Officer will investigate further and respond to you. If you are still not satisfied, you can contact external bodies that deal with privacy complaints.
The Financial Ombudsman Scheme (FOS) is our external dispute resolution scheme, or the Federal Privacy Commissioner. Any of these bodies may forward your complaint to another external dispute resolution body if it considers the complaint would be better handled by that body.
Financial Ombudsman Service
GPO Box 3 Melbourne VIC 3001
Telephone: 1300 780 808
Federal Privacy Commissioner
GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992